Glossria Mirror-Gloss Lip Tint – Hydrating Crystal Shine, Long-Lasting & Non-Sticky

Last updated: December 2, 2025

Thank you for shopping with Glossria. We want you to feel confident when you order from us. This Return & Refund Policy explains when and how you can return items and receive a refund for purchases made on glossria.com.

This policy applies only to orders placed directly on our official website.

1. Return Window

We accept returns within 30 days from the delivery date.

• The 30-day period starts on the day your tracking information shows the order was delivered.

• If more than 30 days have passed since delivery, we are generally unable to offer a return or refund, except where required by applicable consumer protection laws.

2. Return Eligibility

To be eligible for a return, most items must meet all of the following conditions:

• The item is unused and has not been opened.

• The item is in its original packaging, including any protective seals, labels, or inserts (if applicable).

• The item is in a condition that allows it to be resold.

Because we sell cosmetic and beauty products, we are unable to accept returns for items that have been:

• Opened

• Swatched, tested, or used

• Clearly worn or contaminated

Exception:
If your item arrived defective, damaged, or incorrect, please see Section 4 below. In such cases, we will assist you even if the product is no longer in perfect resellable condition.

3. How to Start a Return

Before sending any items back, you must contact our customer service team.

Step 1 – Contact Us

Please email us at support@glossria.com and include:

• Your order number

• The item(s) you wish to return

• A brief explanation of the reason for the return

• Clear photos, if there is any defect, damage, or wrong item received

Step 2 – Receive Return Instructions & Ship

Our team will confirm whether your order meets the conditions for a return.

If approved, please mail the item(s) to our return address:

Glossria Returns
7454 Old Lucile Rd
Blakely, GA 39823
United States

Please include your Order Number inside the package. Returns sent without prior approval may not be processed.

4. Who Pays for Return Shipping?

4.1 Our Error (Defective, Damaged, Wrong Item)

If you receive:

• A defective product,

• A product that is damaged in transit, or

• An incorrect item (not what you ordered),

then:

• We will cover the reasonable return shipping costs or provide a prepaid return label, where available.

• After we confirm the issue, we may offer a replacement or a full refund (including any standard shipping fees you originally paid), depending on product availability and your preference.

You must contact us within 7 days of the delivery date for damage or wrong-item claims so that we can help promptly.

4.2 Customer Remorse (Changed Mind, Ordered Wrong Shade, etc.)

If you wish to return an item for reasons such as:

• You changed your mind

• You ordered the wrong shade or product

• You no longer want the item

and the item still meets our Return Eligibility in Section 2, then:

• You are responsible for the return shipping costs.

• Original shipping fees (if any) are non-refundable, except where required by law.

• We strongly recommend using a trackable shipping method for such returns, as we are not responsible for items lost in transit.

5. Restocking Fee

We do not charge any restocking fee.

• No percentage-based restocking fee

• No hidden handling surcharge for eligible returns

If a product is returned in a condition that does not meet the requirements set out in Section 2 (for example, used or missing packaging), we may decline the return or issue a partial refund at our discretion, but we will always explain the reason to you.

6. Refund Method & Processing Time

Once we receive your returned items:

• We will inspect the return within 3–5 business days.

• If the return is approved, we will process your refund within 7 business days.

All refunds are issued to the original payment method used at checkout. For example:

• If you paid by credit or debit card, the refund will be sent back to the same card.

• If you paid via an online payment service such as PayPal, the refund will be sent back to the same PayPal account.

Please note:

• After we issue the refund, your bank or payment provider may require an additional 3–10 business days to post the credit to your account.

• We do not charge any additional fees for processing refunds, but your bank or payment provider may have their own policies that affect the timing.

If you believe your refund is taking longer than expected after we have confirmed that it has been processed, please first contact your bank or payment provider, and then contact us if you still need assistance.

7. Non-Returnable Items

To protect the safety and hygiene of our customers, certain items may be non-returnable, including but not limited to:

• Items that have been opened, used, or tested, unless they are defective or damaged on arrival

• Items marked as “Final Sale” at the time of purchase

• Gift cards or other non-physical/virtual products

Any such non-returnable status will be clearly indicated where possible at the time of purchase.

This does not affect any rights you may have under applicable consumer protection laws.

8. Exchanges

We do not offer direct “one-to-one” exchanges as a standard process.

If you wish to change to a different product or shade, you may:

• Request a return for the original item (if eligible under this policy), and

• Place a new order for the item you want.

In cases of defective, damaged, or incorrect items (see Section 4.1), we may offer a replacement of the same item where stock is available.

9. Orders That Cannot Be Delivered, Refused, or Unclaimed

If an order is returned to us because:

• The delivery address provided was incomplete or incorrect,

• The package was refused by the recipient, or

• The package was unclaimed from the carrier within the holding period,

we will:

• Either refund the product price (minus any shipping fees and, where applicable, return shipping and carrier charges), or

• Contact you to confirm whether you wish to have the order reshipped at your expense.

We will always try to contact you using the email address you provided at checkout.

10. Contact Information

If you have questions about returns, refunds, or whether your order is eligible, please contact us:

Email: support@glossria.com
Phone: +1 209 279 6882

Business Address:
Glossria / JUANDARIUS LLC
7454 Old Lucile Rd
Blakely, GA 39823
United States

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all return- and refund-related inquiries within 24 hours on business days.

Last updated: December 3, 2025

Thank you for shopping with Glossria. This Shipping Policy explains how we process, ship, and deliver your orders within the United States.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is received.

• Orders placed before 5:00 PM EST on a business day are generally entered into processing on the same day.

• Orders placed after 5:00 PM EST, or on weekends or public holidays, will be processed on the next business day.

• “Business days” are Monday to Friday, excluding weekends and official public holidays in our operating location.

2. Shipping Time (Transit Time)

After your order has been processed and handed over to the carrier, the estimated delivery time is:

• Standard Shipping (United States): 3–7 business days

We ship from our warehouse in the United States using reliable carriers such as USPS and UPS. Delivery times are estimates and may be affected by carrier delays, weather conditions, peak seasons, or other factors beyond our control.

3. Shipping Fees

We offer simple and transparent shipping rates:

• Free Standard Shipping on orders of $49 and above (after discounts), within the United States.

• For orders under $49, a flat shipping fee of $7.40 will be applied at checkout.

All applicable shipping costs will be clearly displayed before you complete your purchase.

4. Shipping Destinations

We currently ship to:

• United States (eligible service areas only)

At this time, we do not ship to:

• P.O. Boxes

• APO/FPO/DPO military addresses

• Remote or hard-to-reach areas where our shipping partners cannot provide service

If your address is outside our supported delivery areas, you may not be able to complete checkout, or we may contact you to cancel and refund your order before shipment.

5. Taxes

As we ship from within the United States, there are no import duties or customs fees for domestic U.S. orders.

Applicable sales tax will be calculated and displayed at checkout based on your specific shipping address and state regulations.

6. Order Tracking

Our Shopify store supports order tracking.

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online.

• You can also log in to your customer account on our website and view your order history to access tracking information.

• Tracking details may take 24–48 hours to update after the carrier first scans the package.

If you do not receive tracking information within 3 business days after placing your order, please contact us.

7. Returns and Refunds (Summary)

If you are not satisfied with your purchase, you may request a return and refund in accordance with our Return & Refund Policy.

• Before sending any items back, please contact our customer service team by email and provide your order number and a brief explanation of the issue.

• Our team will confirm whether your order is eligible for return and provide detailed return instructions and the correct return address.

• Refunds are generally issued to the original payment method after we receive and inspect the returned items, in line with the timelines described in our full Return & Refund Policy.

For complete details (including return eligibility, time limits, and refund processing times), please refer to our dedicated Return & Refund Policy page.

8. Delays, Lost or Damaged Packages

We strive to ensure that all orders are delivered on time and in good condition, but delays and issues can occasionally occur.

Shipping Delays
If your package is significantly delayed beyond the estimated 3–7 business days, please contact us with your order number and tracking number. We will assist you in checking the status with the carrier.

Lost Packages
If your tracking status shows “delivered” but you have not received the package:

• Please check with household members, neighbors, or your local postal office first.

• If the package is confirmed lost after a carrier investigation, we will work with you on an appropriate replacement or refund, in line with our normal business practices.

Damaged Items
If items arrive damaged, please contact us within 7 days of delivery and provide:

• Your order number

• Photos of the outer package and the damaged items

We will review the case and help arrange a suitable solution (replacement or partial/full refund, depending on the situation).

9. Contact Information & Key Details

If you have any questions about shipping, delivery times, tracking, or order status, you can reach us at:

Email: support@glossria.com
Phone: +1 209 279 6882

Business Address:
Glossria / JUANDARIUS LLC
7454 Old Lucile Rd
Blakely, GA 39823
United States

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM EST

Order Cut-off Time:

• Orders placed before 5:00 PM EST on business days enter processing on the same day.

• Orders placed after 5:00 PM EST are processed on the next business day.

We aim to respond to all shipping-related inquiries within 24 hours on business days.