Shipping Policy

Last updated: December 3, 2025

Thank you for shopping with Glossria. This Shipping Policy explains how we process, ship, and deliver your orders within the United States.

1. Order Processing Time

All orders are processed within 1–2 business days after payment is received.

  • Orders placed before 5:00 PM EST on a business day are generally entered into processing on the same day.

  • Orders placed after 5:00 PM EST, or on weekends or public holidays, will be processed on the next business day.

  • “Business days” are Monday to Friday, excluding weekends and official public holidays in our operating location.

2. Shipping Time (Transit Time)

After your order has been processed and handed over to the carrier, the estimated delivery time is:

  • Standard Shipping (United States): 3–7 business days

We ship from our warehouse in the United States using reliable carriers such as USPS and UPS. Delivery times are estimates and may be affected by carrier delays, weather conditions, peak seasons, or other factors beyond our control.

3. Shipping Fees

We offer simple and transparent shipping rates:

  • Free Standard Shipping on orders of $49 and above (after discounts), within the United States.

  • For orders under $49, a flat shipping fee of $7.40 will be applied at checkout.

All applicable shipping costs will be clearly displayed before you complete your purchase.

4. Shipping Destinations

We currently ship to:

  • United States (eligible service areas only)

At this time, we do not ship to:

  • P.O. Boxes

  • APO/FPO/DPO military addresses

  • Remote or hard-to-reach areas where our shipping partners cannot provide service

If your address is outside our supported delivery areas, you may not be able to complete checkout, or we may contact you to cancel and refund your order before shipment.

5. Taxes

As we ship from within the United States, there are no import duties or customs fees for domestic U.S. orders.

Applicable sales tax will be calculated and displayed at checkout based on your specific shipping address and state regulations.

6. Order Tracking

Our Shopify store supports order tracking.

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package online.

  • You can also log in to your customer account on our website and view your order history to access tracking information.

  • Tracking details may take 24–48 hours to update after the carrier first scans the package.

If you do not receive tracking information within 3 business days after placing your order, please contact us.

7. Returns and Refunds (Summary)

If you are not satisfied with your purchase, you may request a return and refund in accordance with our Return & Refund Policy.

  • Before sending any items back, please contact our customer service team by email and provide your order number and a brief explanation of the issue.

  • Our team will confirm whether your order is eligible for return and provide detailed return instructions and the correct return address.

  • Refunds are generally issued to the original payment method after we receive and inspect the returned items, in line with the timelines described in our full Return & Refund Policy.

For complete details (including return eligibility, time limits, and refund processing times), please refer to our dedicated Return & Refund Policy page.

8. Delays, Lost or Damaged Packages

We strive to ensure that all orders are delivered on time and in good condition, but delays and issues can occasionally occur.

Shipping Delays
If your package is significantly delayed beyond the estimated 3–7 business days, please contact us with your order number and tracking number. We will assist you in checking the status with the carrier.

Lost Packages
If your tracking status shows “delivered” but you have not received the package:

  • Please check with household members, neighbors, or your local postal office first.

  • If the package is confirmed lost after a carrier investigation, we will work with you on an appropriate replacement or refund, in line with our normal business practices.

Damaged Items
If items arrive damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos of the outer package and the damaged items

We will review the case and help arrange a suitable solution (replacement or partial/full refund, depending on the situation).

9. Contact Information & Key Details

If you have any questions about shipping, delivery times, tracking, or order status, you can reach us at:

Email: support@glossria.com
Phone: +1 209 279 6882

Business Address:
Glossria / JUANDARIUS LLC
7454 Old Lucile Rd
Blakely, GA 39823
United States

Customer Service Hours:
Monday to Friday, 9:00 AM – 6:00 PM EST

Order Cut-off Time:

  • Orders placed before 5:00 PM EST on business days enter processing on the same day.

  • Orders placed after 5:00 PM EST are processed on the next business day.

We aim to respond to all shipping-related inquiries within 24 hours on business days.